INTERPERSONAL INTERACTIONS
You want to be aware of a person's posture in and of itself
and in relation to his surroundings. How the person carries
himself and behaves in relation towhat he says is an excellent indication of his comfort level.
It's widely believed that when we are wrongfully accused
we become defensive. In fact, generally speaking, only a
guilty person gets defensive. Someone who is innocent will
usually go on the offensive. If Mary and John are arguing
and Mary accuses John of something, John doesn't automatically assume a defensive posture. If he is innocent and
objects to what Mary is saying, he will go on the offensive.
The following clues look at the distinctions between these
two states of mind.
CLUE 9
The Head Shift
If someone is uttering or listening to a message that makes
her uncomfortable, her head may shift away from the one
she is talking to. This is an attempt to distance herself from
the source of the discomfort. If she is comfortable with her
position and secure in her actions, she will move her head
toward the other person in an attempt to get closer to the
source of information. Watch for an immediate and pronounced jerking of the head or a slow deliberate withdrawal.
Either may happen.
This action is very different from—and should not be
confused with—a slight tilt of the head to the side. This
occurs when we hear something of interest. It's considered
to be a vulnerable pose and would not be adopted by a
person with something to hide.
CLUE 10
The Posture of a Liar
When a person feels confident about a situation and conversation, he stands erect or sits up straight. This behaviour
also indicates how people feel about themselves in general.
Those who are secure and confident stand tall, with shoulders back. Those who are insecure or unsure of themselves
often stand hunched over, with their hands in their pockets.
Studies have shown that the best way to avoid being
mugged is to walk briskly, withyour head up and your arms
moving. Such a style of moving conveys confidence. A conversation that produces feelings of confidence or those of
insecurity will produce the concomitant physical posture.
CLUE 11
If She's Headed for the Door . . .
Just as we move away from someone who threatens us physically, the person who feels ata psychological disadvantage
will shift or move away from her accuser. When we feel
passionate about our ideas, in an attempt to persuade the
other person, we move toward him. The liar is reluctant to
move toward or even face the source of the threat. She turns
sideways or completely away and rarely standssquared off.
The face-to-face demeanour is reserved for the person
who seeks to refute a slanderousstatement. This is not the
case when there's deceit.
Also look for a movement in the direction of the exit.
Feeling uncomfortable, she may angle her body or actually
move toward the exit. While standing she may position her
back to the wall. Her psychological exposure causes her to
seek physical refuge. Feeling verbally ambushed, she wants
to make sure that she can see what's coming next. Those
who are confident and comfortable don't mind taking centre
stage.
CLUE 12
If He's Not Touchin', He's Probably Bluffin'
The person who is being deceitful will have little or no physical contact with the one he is talking to. This is an excellent
and quite reliable indicator. While making a false statement,
or during a conversation containing one, the liar will rarely
touch the other person. He's unconsciously reducing the level
of intimacy to help alleviate his guilt. Touch indicates psychological connection; it's usedwhen we believe strongly in
what we're saying.
CLUE 13
The Finger That Never Points
Someone who is lying or hiding something rarely points a
finger, either at others or straight up in the air. Finger pointing indicates conviction and authority as well as emphasis
of a point. Someone who's not standing on solid ground
probably won't be able to muster this nonverbal cue of disdain.
CLUE 14
Roadblocks, Barriers, and Obstacles
See if he uses inanimate objects—a pillow, a drinking glass,
anything—to form a barrier between you and him. Just as
you would shield yourself from physical harm, so, too, does
he protect himself from a verbal assault. How comfortable
someone is with a particular topic can be readily seen in how
open he is to discussing it. Placing a physical barrier between you and him is the verbal equivalent of "I don't want
to talk about it," indicating deception or a covert intention.
Since he can't get up and leave, his displeasure manifests
itself in the formation of physical barriers between him and
the source of the discomfort.
Jim, a colleague of mine, told me an interesting story
about his former boss, who was president of a large manufacturing company. Whenever Jim was in the boss's office
and brought up employee problems, product flaws, or anything that made the president uncomfortable, his boss
would place his coffee mug on the desk in front of him,
between them both. Then he would casually and quite unconsciously line up all of the desk accessories, forming a
clear barrier between himself and his employee.
SUMMARY
• There's movement away from his accuser,
possibly in the direction of the exit.
• He is reluctant to face his accuser and may turn
his head or shift his body away.
• The person who is lying will probably slouch;
he is unlikely to stand tall with his arms out or
outstretched. There will be little or no physical
contact during his attempt to convince you.
• He will not point his finger at the person he is
trying to convince.
• He may place physical objects between himself
and his accuser.
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