SELF-DECEPTION
The easiest person to lie to is someone who wants
to be deceived. While several factors can get in the
way of our getting to the truth, the worst
offenders are usually ourselves. If you don't want
to see the truth, you often will not. We all have a
friend whose boyfriend comes home late every night
from work. He's seen around town with women
half his age, smells like perfume, and is constantly
taking business trips on the weekend. Yet despite
all of the evidence she refuses to see the truth.
She accepts him at his word, and that is that.
When we don't want to see the truth we'll lie to
ourselves. These lies are the toughest to spot
because they are our own. There's no objectivity to
give us perspective.
People spend millions calling 900 numbers to
hear a recording of their lucky lottery numbers.
We would like to believe that we could make a
thousand dollars an hour in
our spare time working at home from the
kitchen table. Our desire to believe strongly
influences what we see as our reality, from miracle
wrinkle creams to guaranteed weight-loss pills.
And our desire not to see filters out vital information that would often give us clues to
discovering the truth.
Only the exceptional person is willing to look at
what he doesn't want to see, listen to what he
doesn't want to hear, and believe that which he
wishes would not exist.
When you go into a meeting wanting it to work
out, you'll overlook too many things that may
make it a bad deal. You must try to remain as
objective as possible—^as if you were reviewing the
information for someone else. Wishful thinking,
desire, and hope cannot allow you to lose sight
of reality.
The secret lies in learning how to suspend your
interests. And yes, there is an easy way to do this
usually difficult task. Watch out for the three Cs.
They are compliments, confirmation, and
confrontation. If you're listening with any of these
preconceptions in mind, the information is likely to
be distorted.
In other words, if you're looking for praise,
looking to confirm that which you already know, or
looking for an argument, you will miss the true
meaning behind the message.
O P I N I O N S , A T T I T U D E S , AND
BELIEFS
In the previous paragraphs, we saw how our desire
to see or not to see colours our perception of
reality. What we believe to be true also distorts our
perception. All of our prejudices, beliefs,
attitudes, and opinions filter out the truth.
If you grew up to respect and revere authority
and were taught never to question an authority
figure, this belief will greatly inhibit your ability to
be objective about information that comes from
someone in such a position. Similarly, if you
believe that all salesmen are thieves or that all
police are corrupt, it becomes impossible to see
what is there. Instead you see a projection of your
own ideals, beliefs, and prejudices.
Sometimes we need to generalize about our
world; with literally thousands of decisions to
make each day, we can't look at everything as if
we were seeing it for the first time. There are
times, however, when it's vitally important to
suspend your beliefs. Then and only then can you
see things as they are, not how you believe them
to be.
DON'T LET YOUR
EMOTIONS GET THE
BETTER OF YOU
Strong emotions cloud our perception of reality.
Over two thousand years ago, Aristotle had this to
say about emotion and distortion: "Under the
influence of strong feeling we are easily deceived.
The coward under the influence of fear and the
lover under that of love have such illusions that the
coward owing to a trifling resemblance thinks he
sees an enemy and the lover his beloved."
Emotional states are either self-induced,
externally
brought on, or arise froma combination of the
two. Some of the more powerful ones are: guilt,
intimidation, appeal to ego, fear, curiosity, our
desire to be liked, and love. If you're operating in
any of these states, your judgment is likely to be
impaired.
Furthermore, anyone who uses any of these is
attempting to move you from logic to emotion—to
a playing field that's not so level. In the process
the truth gets lost because you're not operating
logically and can't effectively see the evidence
before you, let alone weigh it. Some generic
examples of how these manipulations sound are as
follows:
Guilt: "How can you even say that? I'm hurt
that you wouldn't trust me. I just don't know who
you are anymore."
Fear: "You know, you might just lose this entire
deal. I don't think that's going to make your boss
very happy. I sure hope you know what you're
doing. I'm telling you thatyou won't get a better
deal anywhere else. You're a fool if you think
otherwise."
Appeal to ego: "I can see that you're a smart
person. I wouldn't try to put anything past you.
How could I? You'd be on to me in a second."
Curiosity: "Look, you only live once. Try it.
You can always go back to how things were
before. It might be fun, exciting—a real
adventure."
Desire to be liked: "I thought you were a real
player. So did everybody else. This is going to be a
real disappointment if you don't come through for
us."
Love: "If you loved me you wouldn't question
me. Of course I have onlyyour best interest at
heart. I wouldn't lie to you. You know that deep
down inside, don't you?"
Look and listen objectively—not only at the
words but at the message. These internal truth
blockers interfere with your ability to digest the
facts. When these emotions creep into your
thinking, temporarily suspend your feelings and
look in front of you, not inside yourself.
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